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Quality Management System Planning

Why:

  • To decide what is needed from the QMS for the company's specific business and processes

How:

  • Identifying and planning the Work Processes needed by the organization

  • Defining Quality Metrics so that we can measure how well we are doing

  • Implementing Risk Management methods, according to business priorities, to identify and manage the risks instead of the risks managing you

  • Defining company knowledge, including intellectual property expertise, to enable Knowledge Management

  • Accompanying and guiding your organization in the process of achieving ISO9001 Certification

Improvement of products and processes

Why:

  • To learn lessons and to improve continuously

How:

  • Root cause analysis for Processes and for Products : Understanding the true cause of failure, and planning corrective measurements to avoid future failure

  • Quality System Gap Analyses: Determine where to focus improvement efforts

  • Focused improvement of Processes: Understanding inefficiencies and improving the processes accordingly

Performance evaluation

Why:

  • To identify what process, products and services need improvement

How:

  • Measuring conformance to quality metrics defined by the Company

  • Conducting Internal audits: The primary driver for process improvement

  • Preparing for periodic Management Review: Providing Management with status, and getting Management focus for next steps

Work process flow documentation and implementation

Why:

  • To enable consist work process execution and to document process knowledge

How:

  • Creating work process flow charts and work procedures: to enable consistent and effective process execution

  • Creating templates and forms: to ensure consist look and feel of documents and reports

ISO9001 Certification

Why:

  • To improve customer confidence and satisfaction

How:

  • Quality System Gap Analyses: Determine where to focus improvement efforts

  • Internal audit: Preparing for the third-party audit

  • Certification Audit: Coordination with certification body

  • Improvement: Closing gaps that might be discovered during the audit

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