Quality Management System Planning
Why:
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To decide what is needed from the QMS for the company's specific business and processes
How:
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Identifying and planning the Work Processes needed by the organization
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Defining Quality Metrics so that we can measure how well we are doing
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Implementing Risk Management methods, according to business priorities, to identify and manage the risks instead of the risks managing you
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Defining company knowledge, including intellectual property expertise, to enable Knowledge Management
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Accompanying and guiding your organization in the process of achieving ISO9001 Certification
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Improvement of products and processes
Why:
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To learn lessons and to improve continuously
How:
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Root cause analysis for Processes and for Products : Understanding the true cause of failure, and planning corrective measurements to avoid future failure
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Quality System Gap Analyses: Determine where to focus improvement efforts
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Focused improvement of Processes: Understanding inefficiencies and improving the processes accordingly
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Performance evaluation
Why:
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To identify what process, products and services need improvement
How:
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Measuring conformance to quality metrics defined by the Company
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Conducting Internal audits: The primary driver for process improvement
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Preparing for periodic Management Review: Providing Management with status, and getting Management focus for next steps
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Work process flow documentation and implementation
Why:
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To enable consist work process execution and to document process knowledge
How:
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Creating work process flow charts and work procedures: to enable consistent and effective process execution
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Creating templates and forms: to ensure consist look and feel of documents and reports
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ISO9001 Certification
Why:
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To improve customer confidence and satisfaction
How:
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Quality System Gap Analyses: Determine where to focus improvement efforts
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Internal audit: Preparing for the third-party audit
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Certification Audit: Coordination with certification body
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Improvement: Closing gaps that might be discovered during the audit
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