I offer consultancy services targeted to a variety of aspects of Total Quality Management. In all cases, such services entail:
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Learning about your business goals, context, and the products and services you deliver
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Understanding where improvements are needed
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Discussing improvement priorities with you, and then
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Making plans to address the improvement targets according to your priority
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I will engage with your team with the objective of being of value to the team and to the business.
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Quality Management
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The following are typical of the Quality Management services that I provide.
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Providing training to company management on how the ISO9001 Quality Management framework can help to improve the various business processes in a structured way, and in a way that directly supports improvement of and customer satisfaction
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Identifying how to create, or improve, a Quality Management System (QMS) that is designed to support the company's objectives without being overkill or a burden
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Accompanying and guiding your organization in the process of achieving ISO9001 certification
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Risk management: Implementing simple risk management methods, according to business priorities
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Knowledge management: Analysis of company knowledge, including intellectual property, and defining ways to preserve it
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Change management: Understanding how change occurs in the products and services, and devising methods to manage such change in order to ensure continued customer satisfaction
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Continuous improvement: Creating methods to evaluate performance of the QMS, and establish continuous improvement practices that will become part of the company culture
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Quality Assurance
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The goal of Quality Assurance (QA) is to assure quality as much as possible, via well-defined processes, as opposed to only controlling quality via Quality Control (QC).
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Analysis and improvement of product development processes, with the goal of building quality into the product from the start
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Analysis of parts and services provided by subcontractors, and defining methods to ensure that those parts and services meet your quality requirements
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Analysis and improvement of manufacturing processes in order to avoid mistakes, ensure product robustness, and to eliminate waste
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Targeted Quality Improvement
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Establishment of root cause analysis methodologies, applicable to manufacturing processes and to actual product quality
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Using root cause analysis conclusions to improve the product (or service), to identify why the defect happened in the first place, and to improve processes to avoid such a defect from happening again
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